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FAQS

Q: Is All Access Holidays registered with the NDIS?

A: Yes we are! For more information, visit the NDIS section on our website.

Q: How do I book a holiday?
A: It’s easy! All you have to do is download a Holiday Enrolment form, answer all the questions as best you can and then email it back to us on info@allaccessholidays.com. Once we have received your enrolment form we will be in contact within 24 hours.

Q: Do I need to pay a deposit?
A: Once we have spoken with you (or an advocate) and have finalised the dates and the availability of places on a holiday we will ask for a 25% deposit. Once this deposit is received we will confirm your place on the holiday.

Q: Does the NDIS pay for my holiday?

A: Our friends from Clickability have published the perfect article for you where James from All Access Holidays outlines exactly how it all works. Holidays and NDIS. CLICK HERE

Q: Who are your staff?
A: Are staff are from all walks of life. However, the one thing they have in common is a passion for working with people who have a disability. All our staff are police checked and must have a current First Aid certificate. We are fussy about who we employ. We know that the staff make the holiday so all our team members must share the All Access Holidays ethos and values.

Q: Do I need travel insurance?
A: All Access Holidays recommends that you take out independent travel insurance.

Q: I’ve booked a holiday but have now decided I would like to go on a different one. Can I transfer my holiday to another one?
A: For the most part you can. However, it needs to be done in a certain timeframe and is also dependent on whether we can fill the spot that you have cancelled and if there is availability of places on your chosen holiday. For further clarification please request a copy of our terms and conditions.

Q: Why do you have different prices for the same holiday?
A: The clients that come on our holidays require differing levels of support. So a client with higher support needs may need more attention than a client who is more independent. This means that we have to employ extra staff members which can make the price higher. Please discuss your care needs when booking the holiday.

Q: What does the cost of the holiday price cover?
A: The price of the holiday covers all of your accommodation, transport, food and access to all entertainment.

Q: Can I bring my own money on the holiday?
A: Of course, you can. All Access staff will be happy to look after your money and when you want to buy something just let them know. If you purchase holiday memorabilia and trinkets whilst you are away staff will ensure that all receipts are kept and will return back with you when you go home.

Q: Can I cancel my holiday?
A: Well obviously, it goes without saying that we would prefer it if you didn’t. However, we understand that plans can change and that unexpected things can arise at times. Again, it does depend on the time and how much notice we are given. Please ask us for a copy of our terms and conditions.